Return and Refund Policy:
At SA Welding Supplies, we are committed to providing top-quality welding equipment and exceptional customer service. We understand that situations may arise where you need to return or seek a refund for a purchase. Our Return and Refund Policy is designed to ensure your satisfaction and make the process as smooth as possible.
30-Day Money Back Guarantee:
We proudly offer a 30-day money back guarantee on all unused welding equipment. If you are not entirely satisfied with your purchase, you have the option to return the unused item within 30 days from the date of delivery for a full refund. Please note that this guarantee is applicable only to products that are in their original condition and packaging, complete with all tags and labels.
Return Procedure:
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Contact Us: To initiate a return, please get in touch with our dedicated customer service team at Nick@saweldingsupplies.com within 30 days of receiving your order. Our representatives will guide you through the return process.
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Packaging: Carefully package the unused item(s) in its original packaging, ensuring all tags, labels, and accessories are included. Enclose a copy of the original order invoice or packing slip, along with the RMA number.
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Shipping: Ship the package back to us using a traceable and insured shipping method. You are responsible for the return shipping costs. We recommend selecting a shipping service that offers tracking to ensure the secure return of your item.
Refund Process:
Once we receive and inspect the returned welding equipment, we will process your refund within 1-3 business days. Refunds will be issued to the original payment method used during the purchase. Please note that the refund may take some additional time to reflect in your account, depending on your financial institution.
Non-Refundable Items:
Certain items are exempt from refunds, including:
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Welding equipment that has been used, altered, or damaged.
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Customized or personalized welding products.
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Items missing original tags, labels, or packaging.
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Gift cards or promotional items.
Damaged or Defective Items:
Should you receive a damaged or defective welding product, please contact our customer service team immediately. We will arrange either a replacement or a full refund, covering return shipping costs, based on your preference.
Exchanges:
Presently, direct exchanges are not available. If you wish to exchange an item for a different size, model, or type, we suggest following the return procedure outlined above and placing a new order for the desired product.
For any inquiries or further assistance regarding our Return and Refund Policy, please don’t hesitate to reach out to our customer service team at Nick@saweldingsupplies.com. We are dedicated to ensuring your satisfaction and are here to make your experience with SA Welding Supplies a positive one.
Thank you for choosing SA Welding Supplies!